Electra Pay takes full responsibility for data of users. We are maintaining the highest level of safety and we constantly care of enhancing and improving our security systems. At Proteller Georgia your data are protected.
With our help you can make transfers and any other payments within the shortest possible time.
Ours services are available in Georgia, as well as in any place in the world.
SEGREGATION OF FUNDS
All funds stored in personal wallets of consumers are segregated from funds of the company. Funds in the wallet are the property of consumers and are located on the nominal accounts belonging to the company.
WHO WE ARE?
The company Electra Pay is a registered payment service provider in Georgia.
Our activity is regulated and inspected by the National Bank of Georgia
WHAT WE DO?
- Our main activity is to receive, process and execute payment orders.
- Performance of foreign exchange transactions.
- Connection of the existing electronic services and creation of the new ones.
Electra Pay is your wallet.
The payment service user is entitled to file a complaint to the Resolution Commission of the National Bank of Georgia (henceforth "Commission") regarding the payment service provider, in accordance with the Law of Georgia on Payment Systems and Payment Services, within a period of 6 months from the date of filing the complaint with the payment service provider, and only in the event that the complaint is not satisfactorily addressed (including non-response or partial satisfaction) within that timeframe. A payment service user may file an appeal with the commission provided that their claim does not exceed 50,000 GEL or, in the case of the foreign currency, the equivalent of 50,000 GEL (at the time of the disputed action or filing). The commission evaluates the dispute and makes its decision within 90 calendar days from the date it receives the complaint (with the possibility of a 30-day extension). The commission shall conduct a free-of-charge evaluation of the dispute. The service user has the right to go to court without addressing the commission.